ISO 13009 – Tourism and related services. Requirements and recommendations for beach concessionaires
ISO 13009 emphasizes mainly on the following areas of application:
- Beach and water safety
- Protection of the environment
- Information about beach’s safety – signs, signalizations, flags, zones, control measures, surveillance and saving
- Water quality and beach’s installations
- Beach availability
- Entertaining and sports activities
- Customer service activities – fast-foods, restaurants, bars and etc.
- Cleaning and waste disposal
Advantages of implementation and certification under ISO 13009 are:
- Improving customer services in the specific region
- Increases classification when taking part in procedures for beach concessions
- Attraction of public financing, investors and visitors
- Helping of tourist agents, hotel owners, construction contractors and local authorities to make informed decisions about beach’s management, as they use consistent approach, based on the best practices
- Better level of tourist service and satisfaction of the customers
- Compliance with regulations
- Maintenance of infrastructures with high level of efficiency
- Management of environmental, social and economic risks
- Preventing of accidents and management of emergencies
- Less impact on the environment
- Trust to local community
- Constant improvement
- Improved economic and social structure in seaside resorts
- Economic growth in the region
- The certificate under iso 13009 is valid for 3 years and is applicable for all public or private organizations, that provide services, in relation to the beaches.