ISO 13009 – Tourism and related services. Requirements and recommendations for beach concessionaires

ISO 13009 emphasizes mainly on the following areas of application:

  • Beach and water safety
  • Protection of the environment
  • Information about beach’s safety – signs, signalizations, flags, zones, control measures, surveillance and saving
  • Water quality and beach’s installations
  • Beach availability
  • Entertaining and sports activities
  • Customer service activities – fast-foods, restaurants, bars and etc.
  • Cleaning and waste disposal

Advantages of implementation and certification under ISO 13009 are:

  • Improving customer services in the specific region
  • Increases classification when taking part in procedures for beach concessions
  • Attraction of public financing, investors and visitors
  • Helping of tourist agents, hotel owners, construction contractors and local authorities to make informed decisions about beach’s management, as they use consistent approach, based on the best practices
  • Better level of tourist service and satisfaction of the customers
  • Compliance with regulations
  • Maintenance of infrastructures with high level of efficiency
  • Management of environmental, social and economic risks
  • Preventing of accidents and management of emergencies
  • Less impact on the environment
  • Trust to local community
  • Constant improvement
  • Improved economic and social structure in seaside resorts
  • Economic growth in the region
  • The certificate under iso 13009 is valid for 3 years and is applicable for all public or private organizations, that provide services, in relation to the beaches.


English (United Kingdom)